Shipping & Delivery Policy

At Magizh Handicrafts, we believe that every product carries a story of tradition, artistry, and cultural heritage. Our carefully selected collection of brass idols, traditional lamps, pooja essentials, spiritual accessories, and decorative handicrafts reflects the craftsmanship and skills of artisans from different parts of India.

Many of our products are created using traditional techniques, giving each piece its own distinctive character. Slight differences in texture, detailing, colour, or finish may naturally occur in handcrafted items, making every piece special.

We understand the excitement of receiving something meaningful for your home, prayer space, or loved ones. That's why we take every possible step to ensure your order is carefully inspected, securely packed, and delivered with the attention it deserves.

Order Processing & Dispatch

Once your order is successfully confirmed, our team begins preparing your selected products for shipment.

We generally dispatch orders within 2–4 business days from the date of order confirmation.

Before dispatch, products are checked for quality and packed using suitable protective materials to help prevent damage during transportation.

For products that require special sourcing, customisation, or additional preparation, processing times may vary. Where applicable, the estimated preparation period will be mentioned on the product page or communicated during order confirmation.

Estimated Delivery Timeline

Most orders are expected to reach customers within 3–10 days from the date of order confirmation, depending on the delivery destination and courier service availability.

While we make every effort to meet the estimated delivery schedule, actual delivery times may vary due to shipping location, logistics operations, weather conditions, public holidays, or circumstances beyond our control.

Shipping Confirmation & Tracking

Once your package has been handed over to our delivery partner, you will receive a dispatch notification through WhatsApp, SMS, or email.

This notification will include your shipment's Air Waybill (AWB) tracking number and, where available, a tracking link.

You can use these details to follow the movement of your package and check its delivery status.

Delivery Address & Contact Details

To help us deliver your order without unnecessary delays, please ensure that all shipping information provided during checkout is complete and accurate.

Your delivery details should include the recipient's full name, house or building number, street address, locality, city, state, correct PIN code, and an active contact number.

Incorrect or incomplete information may result in delayed delivery or unsuccessful delivery attempts.

If you identify an error in your shipping address after placing an order, please contact our support team as soon as possible. Changes may not be possible after dispatch.

Unsuccessful Delivery Attempts

Our courier partners generally make up to three delivery attempts, depending on their delivery procedures.

If the package cannot be delivered after these attempts, it may be returned to Magizh Handicrafts.

This may happen when the recipient is unavailable, the delivery address is incorrect or incomplete, or the customer refuses to accept the shipment.

Once the package is returned, the order may be placed on hold while our team contacts the customer to determine the next steps.

Additional shipping charges may apply if the customer requests another delivery attempt after the shipment has been returned.

Delays During Transit

We work towards ensuring that every order reaches its destination within the estimated delivery period.

However, unexpected situations such as transportation interruptions, courier delays, adverse weather, public holidays, or other logistical difficulties may occasionally affect the delivery schedule.

If your shipment is taking longer than expected, please contact our customer support team. We will assist you in checking the shipment status and coordinating with the courier partner wherever possible.

General Terms & Conditions

1. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation requests will generally not be accepted, except where required under applicable law.

2. Cancellation of Prepaid Orders

Prepaid orders are considered confirmed after successful payment and are generally not eligible for cancellation. Any applicable statutory rights or legally required remedies will remain unaffected.

3. Products Purchased During Sales or Promotional Offers

Items purchased under special discounts, promotional campaigns, or sale offers are generally not eligible for discretionary returns or exchanges.

This condition does not restrict applicable rights relating to damaged, defective, incorrect, or misdescribed products.

4. Purchases Made Before a Sale

Products purchased before the commencement of a promotional sale cannot be exchanged solely to claim the reduced price offered during the sale period.

5. Incorrect or Incomplete Shipping Address

If an order is returned because the customer provided an incorrect or incomplete delivery address, any eligible refund may be processed after deducting applicable reverse shipping charges, subject to applicable law.

6. Failed Delivery Attempts or Refused Shipments

If our courier partner is unable to complete delivery after three attempts, or if the recipient refuses to accept the package without a valid reason, the shipment may be returned to us.

In such cases, any eligible refund may be issued after deducting the applicable return shipping charges, subject to applicable law.

Need Assistance With Your Order?

Your trust and satisfaction are important to us. If you have questions regarding dispatch, delivery, tracking, or shipment-related concerns, our team is here to assist you.

Magizh Handicrafts

Website: www.magizhhandicrafts.com

Customer Support: +91 98113 86369

Our Store Locations:

• Ambattur, Chennai, Tamil Nadu
• ECR, Kottivakkam, Chennai, Tamil Nadu

Store Timings: 10:00 AM – 8:00 PM, All Days

Thank you for shopping with Magizh Handicrafts. We are grateful for the opportunity to bring traditional craftsmanship, divine elegance, and meaningful treasures into your home.